4-in-1 Makeup Pen – Brow, Eyeliner, Lip Liner, Highlighter 4 colour set

What is our store about?

We sell useful and trending products at good prices worldwide.

Is it safe to order from our website?

Yes, all payments are secure and encrypted.

Do I need an account to order?

No, you can check out as a guest.

Can I track my order?

Yes, a tracking number is sent by email after shipping. You can use our ‘Track Your Order’ page to track your order.

What currency are prices shown in?

Prices are shown in your local currency when available. Final pricing will be confirmed at checkout.

Do we ship worldwide?

Yes, we ship to most countries worldwide.

How long does shipping take?

Processing usually takes 1–3 business days. Delivery times typically range from 7–28 business days depending on your country.

How can I track my order?

You will receive a tracking number by email once your items have shipped. You can use our ‘Track Your Order’ page to track your order.

Do we offer free shipping?

Yes, free shipping is automatically applied to orders over $50 USD.

Can my order arrive in separate packages?

Yes, if your order includes multiple items, they may arrive separately.

What payment methods do we accept?

We accept major credit/debit cards and other secure payment options such as express checkout.

Can I change or cancel my order after placing it?

If your order hasn’t been processed yet, contact us as soon as possible. If shipped, changes or cancellations may not be possible.

Is my payment secure?

Yes, payments are processed through secure and encrypted checkout systems.

Can I use more than one discount code?

Usually, only one discount code can be used per order unless stated otherwise.

Why did I not receive a confirmation email?

Please check your spam or junk folder and make sure the email address entered at checkout was correct.

Do we accept returns?

Yes. We accept returns on eligible items within 14 days after delivery. Items must be unused and in original packaging.

How long do refunds take?

Once approved, refunds are processed back to your original payment method within 3–10 business days.

Do I need proof of purchase for a return?

Yes, please include your order number or proof of purchase when requesting a return.

What if I received the wrong item or part of my order is missing?

Contact us with your order number, photos of the item if needed, and details of what is wrong or missing so we can review the issue and help resolve it.

What happens if my return is not approved?

If the item does not meet the return conditions, the return may be refused.

Will I have to pay customs fees or import taxes?

Customs fees or import taxes may apply depending on your country. These charges are the buyer’s responsibility.

Can customs delay my order?

Yes, customs checks can sometimes delay delivery. These delays are outside of Bigiti’s control.

Does Bigiti control customs charges?

No, customs charges are set by your country’s customs authority, not by Bigiti.

Are customs charges the same in every country?

No, customs rules and fees vary depending on the country.

What happens if I refuse to pay customs fees?

The package may be delayed, returned, or disposed of depending on local customs rules.

How can I contact customer support?

You can contact us anytime at contact@bigiti.com or via our contact page. Our 24/7 AI chat is also available for quick help, and our support team aims to respond within 24 hours.

What if my item arrives damaged or missing?

Please contact us immediately at contact@bigiti.com with photos of the issue, and we’ll resolve it as quickly as possible.

Can I contact you before ordering?

Yes, you can contact us before ordering if you have a question about a product, shipping, or your order.

Can support help me choose a product?

Yes, you can contact us if you need help understanding a product before ordering.

What if I contacted support but did not get a reply?

Please check your spam or junk folder, then message us again if needed.

Can products look slightly different in real life?

Small differences may occur due to lighting, screen settings, slight measurement variations, or product batches, but we always aim to show products as accurately as possible.

Can product packaging vary?

Yes, packaging may sometimes look slightly different depending on the production batch.

What if a product sells out?

If a product sells out, you can use our notify me when back in stock feature by entering your email, and we’ll let you know once it becomes available again.

Do products come with instructions?

Some products may include instructions or packaging details depending on the item.

Are product descriptions accurate?

We try to make product descriptions clear and accurate so customers know what they are ordering.